Please see below a list of our frequently asked questions. If you have a question that is not
answered below please reach out to us via email orders@chefs-edge.com.au
Please allow 1 - 2 business days for your order to be packed (e.g. if you place your order on a Friday evening it will be packed on the Monday or Tuesday). Once your order has been packed you will get a tracking number sent to your email. For domestic shipping please allow up to 3 days for delivery and for international please allow up to 7 days for delivery. Please note during peak times this may vary, please see your order confirmation email for any further information.
The VIP shipping option pushes your order right to the top of our shipping que. We ship Monday to Friday and will pack and send all VIP orders first as our priority.
All products on our website are planned to be available in the future, if we will no longer be getting a product in it will be removed from the website.
Please sign up to the notify when back in stock email on the product page to be alerted when an item is available.
If you would like a time estimate for when a product will be available please complete the contact form. Please be advised this will be an estimated time frame as we are unable to guarantee exact delivery times.
All available countries we ship to will come up while adding your address at the checkout.
An invoice is automatically sent as a PDF attachment to your email once your order has been packed for shipment or local pickup. The email will be sent from "support@vify.io", please check your Junk/Spam folder.
All international orders will have your local taxes, VAT and duties included in the final price at the checkout. There will be no extra fees or charges to pay after you place your order.
Please browse our blogs first, this will help with understanding the differences in the knives: https://www.chefs-edge.com.au/blogs/knife-information If you'd like some recommendations please complete the contact form on our website and include any details about what you're looking for, including budget.
All knives should be started on at least a 1000 Grit stone to refine your apex before progressing up to a 3000 or 6000 Grit stone. Anything higher than a 6000 Grit is not necessary for general sharpening and more suited for protein only or single bevel knives. All knives can be finished on a 3000 Grit stone but some steels (SG2, Blue/Aogami, White/Shirogami & HAP40) will suit up to a 6000 Grit. If in doubt stick to a 1000 & 3000 Grit, more information also available on our blog:https://www.chefs-edge.com.au/blogs/knife-information/double-bevel-knife-sharpening-how-to-do-it-right
If you have a Higonokami in our cart you won't be able to checkout with your credit card due to Shopify blocking the transactions as the Higonokami are viewed as 'weapons'. You will still be able to checkout through an alternative option such as PayPal, which allow credit card payments.
We can sharpen and/or repair your knife, even if it wasn't bought from us, all knives are hand sharpened so we are unable to sharpen full bolster knives. Our basic sharpening price is $20AUD and repairs are priced based on the damage. To get your knife sharpened simply bring it into our retail store located in the Perth CBD. If you are not located in the Perth area and would like to enquire whether you can post your knife to us for a repair/sharpen please fill out the contact form on our website. Please be advised that Chefs Edge is not liable if your knife obtains any damage or is lost during transit.
Do You Have Any Question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.